Audience
Cohorts by channel, product surface, locale, and outcome. Decide who the system is actually serving.
Analytics
See the nature of every conversation.
A complete analytics suite via API or panel. Understand who is interacting with the chat system, decide target audiences, message customers more precisely, know key inflection points, and feed solid observability tools.
Messaging quality
Which prompts, macros, and knowledge paths change completion rates.
Inflection points
Where sessions stall, escalate, or convert—mapped onto usability graphs.
API or panel
Pull measures into your warehouse, or stay in the Essenize console.
Channel mix
Web overlay versus Slack, Discord, WhatsApp, and webhook-originated traffic.
Flow attribution
Credit the template and path that actually completed the job.